Guest Terms & Stay Guidelines
We are delighted to host you and look forward to providing a seamless and memorable stay. The following guidelines are designed to ensure clarity, comfort and a high standard of experience for all guests.
CHECK IN AND CHECK OUT
Check in from 16:00
Check out until 10:00
Early check in or late check out may be arranged upon request, strictly subject to availability and prior confirmation.
Kindly share your estimated arrival time in advance.
BOOKING AND PAYMENT
For direct bookings, a 50 percent deposit is required to confirm the reservation.
The remaining balance is due no later than 30 days prior to arrival.
For reservations made within 30 days of arrival, full payment is required at the time of booking.
For reservations made through platforms such as Booking.com or Airbnb, payment conditions may vary according to the platform’s policies.
CANCELLATION POLICY
Free cancellation up to 15 days before arrival
Cancellations made 14 days or less before arrival are non refundable
For reservations made under a non refundable rate, no refund will be issued at any time.
For bookings made through third party platforms, cancellation conditions may vary according to the platform’s policies.
SECURITY DEPOSIT VILLAS ONLY
A 500 euro security deposit is required for villa stays.
This is handled securely through Swikly. No charge is made and it does not affect your card limit. It is simply a secure guarantee.
The deposit is released after departure, provided there are no damages, missing items, or extraordinary cleaning requirements beyond normal use.
HOUSEKEEPING AND CLEANING
Your property will be professionally prepared prior to arrival.
For stays longer than 8 nights, we are pleased to offer a complimentary light cleaning service including linen and towel change around the seventh day of your stay, should you wish.
If additional mid stay cleaning is requested
Apartments 75 euro
Villas 100 euro
Before departure, we kindly ask that dishes are cleaned and put away, the dishwasher is empty, and trash is disposed of.
If the property is left in an excessively untidy condition beyond normal use, an additional cleaning fee may apply.
OCCUPANCY AND USE OF PROPERTY
The property is reserved exclusively for the number of guests confirmed in the booking.
Events, parties, external visitors, or commercial use including photo or video shoots are not permitted without prior written approval.
QUIET HOURS AND RESPECT
Guests are kindly asked to respect neighbours and the surrounding environment at all times.
Quiet hours must be observed, particularly during nighttime between 22:00 and 08:00.
POOL USE AND SAFETY
Use of the pool is at the guest’s own risk.
Children must be supervised at all times.
SMOKING POLICY
Smoking is strictly prohibited in all indoor areas.
INTERNET AND UTILITIES
Complimentary Wi Fi is provided for your convenience. While we aim to ensure reliable service, occasional interruptions may occur due to factors beyond our control.
MAINTENANCE AND ASSISTANCE
Should any issue arise during your stay, please inform us promptly so we can assist you as quickly as possible.
If external technical services are required due to misuse or guest responsibility, associated costs may be charged.
Lost keys or lock replacement 50 euro
LIABILITY AND SUPPORT
All properties are presented accurately and maintained to high standards.
If something does not meet your expectations, please inform us within 48 hours of arrival so we can address it accordingly.
We are committed to ensuring your stay is as enjoyable and comfortable as possible.
NON PAYMENT
Failure to complete payment according to agreed terms may result in cancellation of the reservation.
RIGHT TO REFUSE OR TERMINATE STAY
We reserve the right to refuse or terminate a stay without refund in case of breach of these guidelines, including but not limited to unauthorised parties, excessive noise, or misuse of the property.
FINAL NOTE
By confirming your reservation, you acknowledge and accept these terms and guidelines.
We look forward to welcoming you.